How to Change SASSA R350 Payment Method to Boxer?

Here is the honest answer before anything else. There is no “Boxer” option to tick on the SASSA payment screen. When you open the payment method section on srd.sassa.gov.za, SASSA gives you two choices: payment into a bank account that belongs to you, or a money transfer through one of the major banks.

Older guides that tell you to select “Boxer” from a list are describing a Post Office system from 2022 that no longer runs.

You can still collect your grant in cash at a Boxer till. You just get there a different way, and the cleanest route takes about five minutes.

Open a free TymeBank account at the kiosk inside any Boxer store, then put that account number on the SASSA portal. Withdrawals at any Boxer till are free after that.

Below is how each step actually works, what SASSA asks for, and what trips people up.

What SASSA actually offers you right now

Open the SASSA SRD site and look at the banking details section. SASSA’s own wording tells you what is on the table:

A bank account in your own name. SASSA cannot pay your grant into anybody else’s account. Not your mother’s, not your partner’s, not a friend’s. If the name on the account does not match the name on your ID, the payment fails.
A money transfer through one of the major banks. If you go this route, the cellphone number that receives the SMS has to be registered in your name. SASSA cannot pay a grant to a phone number registered to someone else.

That is it. No retailer list, no supermarket dropdown. If you want your money at Boxer, you need one of the two options above to end at a Boxer till, which is exactly what the next section does.

The route that actually gets you cash at Boxer

Boxer has a TymeBank kiosk inside its stores. You can open a TymeBank account there in under five minutes and walk out with a personalised bank card. Boxer confirms that cash withdrawals with that card are free at any Boxer till, along with deposits and balance checks.

So the working sequence is:

Walk into your nearest Boxer with your South African ID.
Go to the TymeBank kiosk in store and open an account. It is free and it takes minutes.
Write down your new account number, branch code and account type.
Go to srd.sassa.gov.za and update your banking details with that account.
From then on, SASSA pays into your TymeBank account and you withdraw the cash at any Boxer till, free.

Do you know SRD SASSA Reconfirmation Process

This gives you what the “change my payment method to Boxer” search is really after. Your money, in your hand, at a Boxer store, without a bank branch and without a queue at a government office.

How to update your payment details on the SASSA portal

Once you have an account number ready, the update itself is short.

Type srd.sassa.gov.za straight into your browser. Do not use a link from an SMS, a WhatsApp forward or a Facebook post. Fake SASSA pages exist and they are built to harvest your details.
Choose the option that matches you. There is one path for South African ID holders and another for asylum seekers and special permit holders from Zimbabwe, Angola or Lesotho.
Find the section called “How do I change my banking details?“ and open it.
Enter your 13-digit South African ID number and submit it. Check every digit before you press submit.
SASSA sends an OTP PIN by SMS to the cellphone number you registered when you applied. Not a new number. The one already on your application.
Enter that PIN and follow the instructions on screen.
Select your payment method and capture your account details. Read them back to yourself once before you submit.

SASSA does not publish a fixed turnaround for this. Your new details only get used for future payments, and only after they have been verified with the bank. Plan around at least one full payment cycle rather than expecting the change to land the same week. Anyone quoting you an exact number of days is guessing.

If you no longer have the phone you applied with

This is where most people get stuck, and it has become harder.

The OTP goes to your registered number. No registered number, no OTP, no payment change. You have to update your cellphone number first, at the mobile number update page on the SASSA site.

Since 1 September 2025, SASSA has required biometric enrolment on new and updated applications, using a fingerprint or a facial scan. In practice, if you tell SASSA you lost the phone, expect a face scan before it will let you set a new number. You will get an SMS with a one-time link that opens the scan in your browser. Do it in good light, with your face fully visible and uncovered, on a device with a working front camera. If it fails, that is usually a lighting or camera problem, not a problem with your grant.

Do you know How to Update Existing Application SASSA R350?

Only once your new number is live can you go back and change your payment details.

What to take with you when you collect at Boxer

If your grant is set up for cash collection at a retailer rather than a bank card, this is how the till point works, straight from the official process:

Bring your South African ID, or your asylum or permit document.
Bring the actual cellphone registered on your SASSA application, charged and switched on.
Wait for the SMS from SASSA confirming your money is available. Do not go to the store before it arrives. The money will not be there.
At the till, give the cashier your ID number and your registered cellphone number.
A USSD prompt appears on your phone, and you have to approve it before the cashier hands over the cash. This is a security step, and it is the part most guides leave out.

Two things worth knowing. SASSA and Boxer will never ask you to enter personal information on your phone or to click a link at the till. And keep your ID and your phone in your own hands. Show them, do not hand them over and walk away.

Boxer store hours vary from branch to branch, so check your local store rather than trusting a blanket time you read online.

If you still carry a gold SASSA card

This one has a hard deadline attached to it.

Postbank is replacing the old gold SASSA card with a new Postbank Black Card, and gold cards stop working after 31 August 2026. Postbank has said the deadline will not be extended. If you miss it, you will not be able to access your payments with the old card until you get a new one.

The swap is free and there is no paperwork. Take a valid South African ID or a temporary ID to any Postbank point inside a Shoprite, Checkers, Usave, Pick n Pay, Boxer or Spar. You can collect in any province, whichever province your grant was approved in. Any balance sitting on the gold card moves across automatically, and the new card works immediately.

Do you know All Types of Grants in South Africa (2026/27 Amounts and Who Qualifies)

Dial *120*355# to find your nearest replacement point, or call Postbank on 0800 53 54 55. Check the card says Postbank on the front. If anyone asks you for your PIN or your OTP during the swap, it is a scam. Walk away.

Things that quietly hold up your payment

The account is not in your name. SASSA will not pay a third party, and it will not tell you gently. The payment just does not arrive.
The cellphone number is not registered to you. Same outcome on the money transfer option.
A typo in the account number. One wrong digit and the bank bounces it back.
A closed or dormant account. If you stopped using the account, open a new one and update SASSA.
You never selected a payment method at all. If your status still shows an old Post Office message, that is legacy wording. It means SASSA has approved you but has nowhere to send the money. Capture a payment method and it resolves.

A word on the sites promising to do this for you

Changing your payment method is free. SASSA will never charge you, and it will never ask for your PIN, your OTP or your banking password. Anybody offering to “unlock” your grant or “speed up” your payment for a fee is stealing from you.

Use srd.sassa.gov.za. If you need help, the SASSA toll-free line is 0800 60 10 11, the WhatsApp line is 082 046 8553, and you can check your status on USSD at *120*3210#.

The short version

You cannot pick Boxer as a payment method, because SASSA does not offer retailers on the payment screen anymore. What you can do is give SASSA a bank account that lets you draw cash at Boxer for free, and the fastest way to get one is the TymeBank kiosk sitting inside the Boxer store you were already planning to walk into. Open the account, update your details on the portal, wait for the change to verify, and collect at the till.