How to Cancel SASSA SRD R370 Grant Application Online?

You can cancel your SASSA SRD grant application online at srd.sassa.gov.za/sc19/cancellation. Enter your 13 digit South African ID number and the cellphone number you applied with, click “Send Pin”, type in the OTP that arrives by SMS, then confirm the cancellation. You will get a confirmation SMS once the request is submitted.

If you cannot get in, for example because your registered phone number has changed, you cancel in person at a SASSA office instead.

The grant is now R370 a month, not R350. Most people still call it the R350 grant because that was the amount when it launched in 2020, but the payment went up to R370 in April 2024 and stayed there for 2026/27. The name changed, the cancellation process did not.

Before you cancel, check that cancelling is what you actually want

This is where most people go wrong. The SRD grant is not like the Older Persons Grant or the Child Support Grant. It is reassessed every single month. SASSA runs your ID against bank records, SARS, UIF, NSFAS and Home Affairs before every payment cycle, so you can be approved in one month and declined the next without doing anything at all.

That means:

Declined is not cancelled. Your application stays active and gets checked again next month.
Cancelled means you told SASSA to stop. Your application goes dormant and no further checks are run until you reinstate it.

So if your income went up for one month only, you do not need to cancel. The system will simply decline you for that month and reassess you the next one. Cancel when the change is permanent or long term, like a job you are keeping.

When you should cancel your SRD grant

Cancel your application if any of these now apply to you:

You have found work and your income is above R624 a month.
You are receiving UIF payments.
You have been approved for another SASSA grant for yourself, such as the Older Persons Grant or a Disability Grant. (A Child Support Grant you receive on behalf of a child does not count, because that grant belongs to the child.)
You are receiving NSFAS funding or a government stipend.
You have turned 60, which puts you outside the SRD age range and into Older Persons Grant territory.
You have left South Africa.
The beneficiary has passed away and payments are still going out.

Under South African social assistance law you are required to report a change in circumstances to SASSA. If you keep taking payments you no longer qualify for, SASSA can recover the money it overpaid you, and knowingly holding on to a grant you are not entitled to is fraud. That is the real reason to cancel, and it is a much better reason than guilt.

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How to cancel your SASSA SRD grant online

Open srd.sassa.gov.za/sc19/cancellation in your browser. Type the address in yourself. Do not use links sent to you by SMS or WhatsApp from numbers you do not recognise.
Scroll to the “Cancel My Application” section and click the yellow button.
Enter your 13 digit barcoded South African ID number in the first field.
Enter the cellphone number you used when you applied in the second field. It has to be the registered number, not a new one.
Click “Send Pin”. A one time PIN arrives by SMS within a minute or two.
Enter the PIN and verify it. The PIN expires quickly, so do not sit on it.
Click “Cancel My Grant”, then confirm with “Yes” when the system asks if you are sure.

You will receive an SMS confirming that the cancellation request has been submitted. Screenshot it. That SMS is your proof if anything goes wrong later.

Give it a few working days to reflect, then run a status check at srd.sassa.gov.za/sc19/status using the same ID and phone number to confirm the application now shows as cancelled.

What if the online cancellation does not work

A few things commonly go wrong, and each has a fix:

No OTP arrives. Check that the SIM is active and in coverage. If the number you are entering is not the one on your application, no PIN will ever arrive. You need to update your contact details with SASSA first, or cancel in person.
The portal is slow or down. Traffic on the SRD site spikes at the start and end of the month. Try early morning.
The details do not match. Your ID and cellphone number must match exactly what is on the application. Even one wrong digit stops the process.
Nothing works. Call the SASSA toll free line on 0800 60 10 11, or go to a SASSA office with your ID. The call centre agents can walk you through the online process and check your record, and an office can process the cancellation for you directly.

For reference, SASSA’s official contact channels are the toll free number 0800 60 10 11, the WhatsApp line 082 046 8553, and the email address GrantsEnquiries@sassa.gov.za. Use these to get help and to confirm what has happened on your record. The cancellation itself is finalised through the portal or at an office.

Cancelling on behalf of someone who has died

Payments do not stop automatically when a beneficiary dies. Somebody has to cancel the application, and until that happens the money keeps going out, which creates an overpayment that SASSA will eventually try to recover.

Go to a SASSA office with the deceased person’s ID, the death certificate, and your own ID. Ask the official to cancel the application and give you a reference number or written confirmation.

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Cancelling other SASSA grants

The SRD portal only handles the SRD grant. If you want to cancel a Child Support Grant, Disability Grant, Older Persons Grant, Foster Child Grant or Care Dependency Grant, you have to do it in person.

Visit your nearest SASSA office and ask for a grant cancellation form. Bring:

Your 13 digit barcoded South African ID
Your SASSA Postbank card
Any document supporting the reason, such as an employment letter, proof of income, or a death certificate

The official will complete the cancellation on the system and give you a receipt or reference number. Keep it.

What happens after you cancel

Payments already in the pipeline may still land. If a payment for the current month was approved and released before your cancellation was processed, you will probably still receive it. That is normal and it does not mean the cancellation failed.

Future payments stop. From the next cycle onward, nothing is paid and no monthly eligibility checks are run against your ID.

There is no penalty. Cancelling does not blacklist you, does not affect any other grant you receive, and does not stop you from getting help again later.

Your record stays clean. This matters more than people realise. A clean grant record protects you if you later apply for a government job, a housing subsidy, or a different social grant.

How to reinstate your SRD grant after cancelling

If your situation changes again, for example the job ends or the contract is not renewed, you do not start from scratch. You reinstate the application you already have.

First, check that you still meet the requirements:

You are between 18 and 59 years old
You are a South African citizen, permanent resident, recognised refugee, asylum seeker, or the holder of a valid special permit, living in South Africa
You are unemployed with no adequate means of support
Your total income from all sources is below R624 a month
You are not receiving UIF, NSFAS funding, or another SASSA social grant for yourself

Then reinstate:

Go to srd.sassa.gov.za/sc19/reinstate.
Click “Reinstate My Canceled Application”.
Enter your ID number and the registered cellphone number, then click “Send Pin”.
Enter the OTP and verify. Some applicants are also asked to complete an identity verification step using the device camera, so allow camera access if prompted.
Choose the reason for reinstatement from the list, for example that you cancelled in error or that you no longer have an income.
Confirm with “Yes”.

Save the reference number. SASSA reviews the request, re-runs the eligibility checks, and sends you the outcome by SMS. Track it on the status page in the meantime.

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Two things to be clear about. Reinstatement is not automatic approval, because the means test runs again from scratch. And reinstatement is not backdated, so payments resume from the month you are approved, not from the month you cancelled. Do not wait around if you know you qualify again.

Watch out for cancellation and reinstatement scams

Both processes are free. Every single time.

SASSA will never charge you to cancel, reinstate, or “speed up” anything.
SASSA will never ask for your card PIN, your bank PIN, or your OTP.
The only real portal is srd.sassa.gov.za. Any link that does not end in sassa.gov.za is not SASSA.

If someone offers to sort your grant out for a fee, they are lying to you. Report it on 0800 60 10 11.

Frequently asked questions

Can I cancel my SASSA SRD grant application online? Yes. Go to srd.sassa.gov.za/sc19/cancellation, enter your ID number and registered cellphone number, verify with the OTP, and confirm. If you cannot access the portal, cancel at a SASSA office instead.

How long does cancellation take to process? Usually a few working days. You get an SMS confirming the request straight away, and you can verify it by running a status check afterwards.

Will I still get this month’s payment if I cancel now? Possibly. If the payment was already approved and released before the cancellation went through, it will still reach you. Payments stop from the following cycle.

Can I reapply after cancelling? Yes. Use the reinstate option at srd.sassa.gov.za/sc19/reinstate rather than submitting a brand new application. You will need to meet the current eligibility rules again.

Is there a penalty for cancelling my SRD grant? No. The risk runs the other way. The penalty comes from not cancelling when you no longer qualify, because SASSA can then reclaim the overpaid money and treat it as fraud.

Does cancelling my SRD grant affect my other SASSA grants? No. The SRD grant is separate from the Child Support Grant, Older Persons Grant, Disability Grant and the rest. Cancelling one does not touch the others.

In short

Cancel online at srd.sassa.gov.za/sc19/cancellation, confirm with the OTP, keep the SMS, and check your status a few days later. If you are only declined for a single month, do nothing, because the system reassesses you automatically. If your circumstances have genuinely changed, cancel promptly. It takes five minutes, it protects your record, and it frees up R370 a month for someone who is where you used to be.